About CoolerAid

CoolerAid is one the UK's largest and longest running suppliers of water coolers and boilers and has been established since 1993. We have operational locations in Cambridge, Newmarket, Bristol and Manchester which enable us to provide a nationwide service. CoolerAid has seen steady growth since it was founded 17 years ago, and importantly continues to retain the values and personal approach of an independent, family-run business. We commit to answer all telephone calls in person within 5 rings, which means you are always directed to the relevant person with minimal delay. Whether you need a guaranteed 24 hour call-out service, next-day delivery or maintenance support, we guarantee to give you a rapid response underpinned by a friendly, helpful and reliable service. Our customers range from individuals to national accounts, and to date we have in excess of 30,000 accounts across the United Kingdom.

We are fully nominated suppliers of water coolers to government, MOD and the NHS through the ESPO, TUCO, SUPC and LUPC framework agreements and are sole suppliers of water coolers to many local governments, NHS Trusts, schools and universities across the UK.

A commitment to customers

Our customer commitment includes:

• Never to beaten on price
• Provide an unrivalled service and care
• Answer all calls within 5 rings
• No call-centres
• No automated service
• Supporting the Lifeline Fund

Corporate responsibility

When you choose CoolerAid, you'll be bringing much needed relief to some of the poorest children in the world. Since 1999, our long-standing commitment to the Lifeline Fund has helped to make a real difference to the lives of orphaned children and communities in Malawi, Africa. Thus we have successfully preserved our core ethical principles while providing a highly competitive service.

Furthermore, we actively pursue and practise environmental and green policies such as operationally reducing our carbon footprint. And as pioneers of ozone generation sanitation in the UK, we continue to use the most rigorous and environmentally friendly methods to ensure the highest standards of hygiene.